Yes. Cancellation and modification policies depend on each host. Please check the property’s policy before booking. Some allow free cancellation up to a certain date.

We accept most major payment methods, including credit/debit cards, virtual accounts, and local e-wallets. All transactions are processed securely.

Once your booking is confirmed, you’ll receive the host’s contact details via email and in your Turu.in account dashboard. You can also chat with them through the platform.

If something isn’t right, contact the host first. If the issue isn’t resolved, reach out to our support team—we’re here to help and ensure your experience is as smooth as possible.

Yes! We welcome hosts from across Indonesia. You can register and list your property by signing up as a host on our website. It only takes a few minutes to get started.

After your checkout, you’ll receive an email reminder to leave a review. You can also go to your profile, select “My Bookings”, and rate your stay from there.